Seller Investigation Services
In the fast-paced world of e-commerce, knowing your sellers is essential. Our seller investigation services identify over 95% of unauthorized sellers, uncover inventory sources, and utilize advanced techniques to protect your brand. With Brand Alignment, you gain clarity and control with thorough seller
investigations, empowering you to combat market violations effectively.
- Identify
Our advanced seller investigation tool analyze your marketplace to pinpoint over 95% of unauthorized sellers, giving you a comprehensive view of your online presence.
- Trace
We employ cutting-edge techniques to uncover the origins of unauthorized products, helping you understand the supply chain dynamics affecting your brand.
- Action
With the gathered intelligence from the seller investigation, you can confidently engage with sellers, implement necessary enforcement actions, and protect your brand’s integrity.
Protect Your Online Sales with Expert-Led Seller Investigations
A robust seller investigation service is essential to uncover unauthorized sellers, trace the sources of their inventory, and take swift action to safeguard your brand’s integrity. With a comprehensive seller investigation, you not only protect your online sales but also maintain control over your brand’s pricing and distribution channels, ensuring long-term success.
- Identify 95%+ Sellers
Using a multitude of techniques, we go beyond anonymous mailboxes and LLCs to deliver the real identity of online sellers.
- Find Inventory Source
We understand that it’s often not enough for brands to only identify the seller, they need to know how they got the product.
- Advanced Techniques
We go to the next level when it comes to investigation. Test buys, serial number tracing, parallel imports, and more.
Investigative Dashboard
All of our seller investigation work is uploaded to your monitoring dashboard in easy-to-export XLS with multiple fields of information, including names, addresses, phone numbers, and much more.
Open-Source Intelligence Investigation (OSINT)
We use Open-Source Intelligence techniques favored by the CIA and NSA. This lets us zero in on unauthorized sellers and their product source at a 95%+ success rate.
Private Investigator Databases
With access to exclusive Private Investigator databases, Brand Alignment MAP Enforcement service experts can track down the majority of sellers to their true location and identity.
Test buy and Serial Number Tracing
By purchasing items discreetly, we verify the authenticity of products, trace serial numbers to track the origin of unauthorized goods, and identify sellers violating MAP policies. This hands-on approach, integral to seller investigation, ensures your brand’s integrity is protected while giving you actionable data to take further enforcement actions and regain control of your marketplace.
Maximum effectiveness for brands that need the very best in seller investigation services
Graduated Enforcement System
Rather than only sending one Cease & Desist letter to an unauthorized seller, we achieve major success rates by sending three letters ranging for a 1st Warning to a Final Warning. Expect anywhere from 60%-90% removal from this phase alone.
Techniques we use:
- Electronic Cease & Desist Letters
- Physical Cease & Desist Letters to Place of Residence or Business
- Brand Registry Complaints and Copyright Infringement Complaints
Investigative and Proactive Approach
Our cutting-edge investigation using OSINT techniques used by the CIA and NSA allows us to identify sellers at a 95%+ success rate.
Using this information we create a Do Not Sell list for your brand and your distributors to prevent your product from getting in the hands of unauthorized sellers.
Our extensive measures include:
- Data Analysis Techniques
- Access to Our Investigative Results included
- Test Buys and Serial Number Tracing
- Do Not Sell List Creation & Brand Protection Recommendations
Our Careful Approach Minimizes All Risk & Liability For Your Brand
After four years in business, we’re very proud to say that neither us or any of our brands have had any legal issues of any kind related to our service.
That’s because we take exhaustive measures to shield your business & brand, such as:
Any infringement complaints filed by us are done with the utmost care and transparency. We do not file counterfeit complaints without test buys and approval from the brand. Our trademark complaints are done with caution and all bases covered.
We give you the option of using your own personal cease & desist letters or the option to customize our proven high performance Cease & Desist letters. These letters were crafted by Intellectual Property lawyers with a full focus on minimizing liability.
Finally, in this world, anybody can sue anybody for anything – but that doesn’t mean it will stand up in court. There is nothing anyone can do to prevent frivolous lawsuits from disgruntled sellers. However, we do everything in our power to fully prepare you so that any case against you is quickly dismissed. Find out how to enforce MAP pricing.
More Platinum-Level Features
- Advanced Monitoring & Investigative Dashboard
You get full access to our incredibly powerful real-time dashboard designed to equip you with unparalleled protective knowledge. This dashboard contains hundreds of actionable KPIs that crawl your listings up to 24x a day for maximum accuracy. It also includes an investigative section where you can check on our daily findings and learn more about your unauthorized sellers and their methods.
- Dedicated Account Manager
Customer service is our top priority when it comes to giving your brand the highest level of protection possible. When you sign up for our enforcement plan, you get access to one of our dedicated account managers who becomes deeply familiar with your specific marketplace. They then leverage their experience and expertise to answer your questions and maximize your protection every step of the way.
- Domestic and International Investigation
Parallel imports are pressing problems that we don’t take chances with. That’s why we learn everything there is to know about your international supply chain. This lets us identify leakages, provide impactful fixes and create Do Not Sell lists to proactively prevent grey market goods from appearing around the globe.
Trusted by 100+ brands of all sizes
Testimonies
Useful information to clear up your inquiries
How Long Does It Take to Get Started?
Our on-boarding period takes between 1-2 weeks depending on the amount of custom work required.
I Have More of a Counterfeit Problem Than a Grey Market Problem. Can You Help?
Currently, our specialty is grey market sales. If you are dealing primarily with counterfeits or knockoffs, we recommend speaking to a IP Takedown service instead. If you are interested in both, our services compliment IP Takedown software very well.
What Are Your Enforcement Rates on Other Marketplaces Besides Amazon?
We do not offer removal guarantees for other marketplaces, however it is not uncommon to see removal rates on Walmart or eBay in the range of 50%-90%
My Grey Market Problem Extends Outside the USA. What Can You Offer?
We LOVE investigating international grey market trade. Contact us about the countries you would like to monitor and enforce, and we will be glad to help.
Secure Your Supply Chain
We identify unauthorized sellers, trace inventory sources, and protect your supply chain, ensuring your brand’s integrity across all marketplaces.
